CUSTOM TRUCK ONE SOURCE, INC. – PARTS TERMS OF SALE
Return Policy:
- All returns are subject to a 15% handling charge.
- No returns will be accepted for special order items, kits, or electrical components. A 50% down payment is required for special order parts.
- All returnable parts and cores must be returned within 30 days of the invoice date in a resalable condition. This includes all packaging, instructions, and other accompanying materials.
- Returns must be accompanied by the original invoice.
- All returns require a Return Goods Authorization (RGA) prior to returning any item/order.
Return Goods Authorization (RGA)
- A return goods authorization must be obtained by calling or emailing our sales team at 833-727-8755 or [email protected] prior to returning an item/order.
- Return shipping is the buyer’s responsibility unless we’ve made a mistake fulfilling your order.
- The return Ship To address will be indicated on the RGA form.
- Include a copy of the RGA with your return.
- Please do not refuse orders as they can end up at the wrong warehouse where returns are not accepted.
Limited Warranty:
- Parts are warranted by their respective manufacturers and are subject to their coverage limits.
- Custom Truck One Source shall be the sole judge on any labor warranty, and all corrective work must be performed in our service department.
- This limited warranty is the only warranty offered by Custom Truck One Source and shall not supersede any warranty between the ultimate customer and manufacturer.
- Implied warranties, as to the quality and performance of products, and their merchantability or fitness for a particular purpose, are hereby limited in duration to the same length of time as the expressed limited warranty stated above.
- This limited warranty does not cover damage due to accidents, misuse, neglect, alterations, overheating, lack of lubrication, or lack of maintenance.
- Custom Truck One Source is not liable for consequential damage such as towing, downtime, or lost revenue.
Refunds: Expect a refund in about 10 business days from the time you ship back the order. It normally takes about a week for us to get your package, a day or two to inspect and process your refund, and 2-3 days for your bank to post a refund. The refund will be for the full amount, less any shipping cost and/or restocking fees where applicable.
Thank you for choosing Custom Truck One Source for your parts needs. We appreciate your understanding and compliance with our Return & Warranty Policy. If you have any questions or concerns, please do not hesitate to contact our customer support team for assistance.