Service

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The Services You Need, When You Need Them

Introducing the equipment rental industry’s first proprietary aftermarket call & information center, a comprehensive service network in which all rental customers are able to call in, 24 hours a day, 7 days a week, and connect with Custom Truck’s team of equipment experts to initiate repair.

The aftermarket service network leverages over 60 trained mobile technicians and 150 shop technicians with veteran knowledge of Custom Truck’s equipment portfolio. Custom Truck One Source’s vast selection of equipment parts inventory leads the industry, stocked and at-the-ready at all U.S. locations within our service network. Even more, parts can be ordered for overnight delivery to all operators nationwide, no matter how remote the jobsite.

Every call into the call & information center is answered by one of Custom Truck’s expert mechanics. An estimated 60% of all inbound service calls are resolved by the end of the call. If necessary, you will be connected to the closest service manager, who can either resolve your issue at the closest full-service facility, or dispatch a mobile tech to your location. Throughout all steps of the process, progress is monitored by the call & information center, to ensure that the equipment, and your workers, are back up and running on your jobsite as quickly as possible.

In the future, customers will be offered the option of having Custom Truck track the status of their equipment year-round, monitoring manufacturer analytics to identify and communicate potential equipment issues before issues occur.

New and Pre-Owned Equipment Sales

Custom Truck sells new and pre-owned equipment through its premier network of integrated locations across North America. We stock a wide variety of popular chassis, specialized bodies and equipment brands, ready for assembly into the combination that will best fit your needs.

Leading Rental Fleet

Top contractors throughout the heavy equipment sectors rely on Custom Truck’s leading rental fleet to deliver mission-critical equipment solutions that ensure they work more efficiently. Our on-hand rental inventory leads the industry in range, quality and accessibility, allowing customers to recover from unexpected equipment repairs and capitalize on unforeseen demand.

Aftermarket Parts & Service

We’ve aligned our unsurpassed range of equipment with an equally extensive inventory of chassis and equipment parts, available in-house and for overnight
delivery. Custom Truck’s proprietary service call-in center (CINC) delivers nationwide access to local service. Available 24/7 and manned by 150+ inhouse equipment technicians, the CINC serves an unparalleled level of service throughout our premier network of facilities, located strategically across North America for optimal aftermarket repair and maintenance support.

Equipment Customization

Custom Truck specializes in custom design and fabrication of chassis frames and suspensions, bodies and equipment, allowing us to fulfill customers’ most complicated customization demands. Our superior knowledge of the fluctuating needs across the equipment sectors, and expertise in hydraulics, chassis, and frame modifications far surpass any other dealer in the country.

Remanufacturing

Custom Truck has the exclusive ability to revitalize customer assets by remanufacturing aged equipment, maximizing performance over a longer life
cycle, and optimizing utilization levels for the customer.

Financing Solutions

Customized & flexible leasing and financing solutions are available through our in-house lease provider Custom Truck Capital.

Stronger Modifications, Faster

We can meet any need when it comes to making custom modifications to your equipment. At Custom Truck One Source, we’re a full-service truck modification and equipment installation center, specializing in custom design and fabrication of frames, suspensions and more. Our ability to modify chassis, truck and track equipment allows us to offer a vast variety of equipment to our customers, leading us to become your truck and equipment one-stop-shop. Let us custom build your next work truck!

Authorized Service Centers

Load King Authorized Service Centers provide service for Load King boom trucks, truck cranes, and Terex legacy products, providing maintenance, repair and parts for Load King products. Click Here to find the closest Service Center for your business.

We’re Your Partner Through
the Whole Process

At Custom Truck One Source, our repair shop services all makes of trucks and engine. From oil changes to engine rebuilds and electrical diagnostics to hydraulics, we can help you. We also specialize in transmission and rear end repairs, with our own in-house rebuild center. Custom Truck manufactures, installs, customizes, and services an unparalleled range of equipment throughout 470+ state-of-the-art assembly and service bays nationwide.

Thanks to our ever growing equipment department we have expanded our equipment services. Whether repairing your equipment here in our new state-of-the-art facilities or out on the job site, Custom Truck One Source has you covered. Custom Truck offers leading solutions in boom reconstruction / service of cranes, buckets, & diggers / equipment reconditioning / refurbs & modernization / inspects & safety testing / installation consultation & preventative maintenance / dielectric performance / annual ANSI inspections / D.O.T. inspections, field training, & familiarization / hydraulic repair / comprehensive truck service / and more. We even have you covered if you would like to look at financing options for servicing your fleet. You can do so by filling out our credit application form and returning it to [email protected]

Call & Information Center

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For service and maintenance, reach out to the call & information center at  (833-281-7911) or email [email protected]

Parts & Service Brochure

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Download our Parts and Service brochure for more information.