The Services You Need, When You Need Them
Introducing the equipment rental industry’s first proprietary aftermarket call & information center, a comprehensive service network in which all rental customers are able to call in, 24 hours a day, 7 days a week, and connect with Custom Truck’s team of equipment experts to initiate repair.
The aftermarket service network leverages over 150 trained technicians with veteran knowledge of Custom Truck’s equipment portfolio. As of 2018, the network has expanded to 20+ full-service facilities. Custom Truck One Source’s vast selection of equipment parts inventory leads the industry, stocked and at-the-ready at all U.S. locations within our service network. Even more, parts can be ordered for overnight delivery to all operators nationwide, no matter how remote the jobsite.
Every call into the call & information center is answered by one of Custom Truck’s expert mechanics. An estimated 50% of all inbound service calls are resolved by the end of the call. If necessary, you will be connected to the closest service manager, who can either resolve your issue at the closest full-service facility, or dispatch a mobile tech to your location. Throughout all steps of the process, progress is monitored by the call & information center, to ensure that the equipment, and your workers, are back up and running on your jobsite as quickly as possible.
In the future, customers will be offered the option of having Custom Truck track the status of their equipment year-round, monitoring manufacturer analytics to identify and communicate potential equipment issues before issues occur.
Stronger Modifications, Faster
We can meet any need when it comes to making custom modifications to your equipment. At Custom Truck One Source, we’re a full-service truck modification and equipment installation center, specializing in custom design and fabrication of frames, suspensions and more. Our ability to modify chassis, truck and track equipment allows us to offer a vast variety of equipment to our customers, leading us to become your truck and equipment one-stop-shop. Let us custom build your next work truck!
We’re Your Partner Through
the Whole Process
At Custom Truck One Source, our repair shop services all makes of trucks and engine. From oil changes to engine rebuilds and electrical diagnostics to hydraulics, we can help you. We also specialize in transmission and rear end repairs, with our own in-house rebuild center. Custom Truck manufactures, installs, customizes, and services an unparalleled range of equipment throughout 350 state-of-the-art assembly and service bays nationwide.
Thanks to our ever growing equipment department we have expanded our equipment services. Whether repairing your equipment here in our new state-of-the-art facilities or out on the job site, Custom Truck One Source has you covered. Custom Truck offers leading solutions in boom reconstruction / service of cranes, buckets, & diggers / equipment reconditioning / refurbs & modernization / inspects & safety testing / installation consultation & preventative maintenance / dielectric performance / annual ANSI inspections / D.O.T. inspections, field training, & familiarization / hydraulic repair / comprehensive truck service / and more. We even have you covered if you would like to look at financing options for servicing your fleet. You can do so by filling out our credit application form and returning it to firstname.lastname@example.org.