When a crane goes down on a job site, the clock starts immediately. Projects stall, crews sit idle, and the costs pile up fast. The last thing you need is a manufacturer telling you to ship your equipment halfway across the country for service.
We built our support network so that it never has to happen.
With over 40 locations across the U.S. and Canada, Load King and Custom Truck One Source put expert crane service within reach of where you’re working, not where it’s convenient for us. It’s one of the biggest reasons customers choose us over manufacturers who operate from a single facility and try to cover the entire country from one shop.
What Our Network Actually Looks Like
This isn’t a handful of offices with a phone line. We’re talking about full-service branches in markets like Kansas City, Denver, Fort Worth, Chicago, Atlanta, Tampa, Orlando, and beyond.
Each branch is staffed with certified technicians who specialize in crane and boom truck service, and they’re backed by our 24/7 call-in center (CINC), which is manned by over 150 in-house equipment technicians. When you call, you’re talking to someone who actually knows your equipment, not a receptionist taking a message.
Here’s what that geographic reach means for your day-to-day:
- Faster response times: a local branch can often get a tech to you the same day, not next week
- Lower costs: less time and money spent transporting equipment to a distant shop
- Consistent service across state lines: if you’re running jobs in Texas and Florida, we’ve got you covered in both
- Techs who know your region: local crews understand the conditions, regulations, and demands specific to your market
If you manage a fleet that operates in multiple states, that consistency matters more than most people realize until they don’t have it. Find your nearest location here.
On-Site Crane Repairs When You Can’t Leave the Job
Pulling a crane off a job site to haul it to a service center isn’t always an option, especially mid-project. Our mobile service units solve that problem. They’re fully equipped with repair trucks staffed by certified technicians who bring diagnostics, tools, and parts directly to your location.
For a lot of our customers, this is the service they rely on most. No transport, no waiting, no lost days.
Crane Parts That Don’t Hold Up the Repair
A great technician can’t do much without the right part. We keep extensive parts inventory at our branches, including components for Load King boom trucks, service trucks, Stinger cranes, and other specialized equipment. Many common repairs can be completed the same day with parts already in stock, and our broader network means we can source and ship what’s needed fast when it’s not.
The goal is straightforward: parts availability should never be the reason your crane sits idle.
Crane Maintenance That Prevents the Big Problems
Reactive repairs are expensive. Proactive maintenance is where you protect your investment.
Our technicians handle everything from routine inspections to complex hydraulic service, one of the most critical (and most overlooked) maintenance areas for boom trucks and heavy-duty cranes. Hydraulic systems operate under extreme pressure, and small issues left unchecked can turn into major failures. Staying ahead of that keeps your equipment running longer and your repair bills lower.
Why This Matters When Choosing a Crane Partner
A lot of manufacturers make great equipment. Fewer of them can support it after the sale, especially if you’re operating across multiple regions.
Custom Truck One Source has invested in 35+ service locations, 2,600+ employees, mobile repair units, a 24/7 call-in center, and deep parts inventory because we think the sale is just the starting point. The real value is keeping your cranes productive for years after they leave our lot.
When uptime matters, we’re closer than you think.
Find your nearest service center today.