Kansas City, MO April 16, 2018 – “There’s no other company like us,” Custom Truck One Source CEO Fred Ross says. When it comes to specialized truck and heavy equipment solutions, the Kansas City, Mo.-based company does it all: sales, rentals, aftermarket parts and service, equipment customization and remanufacturing, financing solutions and asset disposal.
With 24 locations strategically positioned throughout North America, Custom Truck One Source has grown to employ 1,400 world-class equipment experts. It has become the top supplier to leading contractors across a variety of markets, including utilities, forestry, railroad, construction, propane, oil and gas, and many other heavy equipment industries.
“Our core competency is mounting and installing equipment on vocational trucks,” Executive Vice President of Operations and Supply Chain Ben Link explains. “We then sell that equipment through our own distribution network of 24 stores. We also provide our customers with several options to lease and rent our equipment.”
In nearly three years, Custom Truck One Source has tripled the size of its rental fleet, tripled its number of employees and doubled its geographic footprint. Link attributes the company’s rapid growth to its cradle-to-grave suite of equipment solutions, all uniquely designed to provide improved efficiency and cost of ownership to the customer.
“One of the things we wanted to do is be a one-stop shop for our customers,” he explains. “We didn’t want to limit ourselves to only selling or renting equipment, but instead wanted to provide our customers with a complete portfolio.” So they did, and it’s an approach that made Custom Truck the first true single-source provider of specialized truck and heavy equipment solutions.
Custom Truck One Source’s portfolio also includes its own fleet of more than 150 in-house and mobile mechanics, allowing the company’s 24/7 service call-in center to be manned by the equipment technicians themselves. This has allowed the company to solve more than 60 percent of inbound service issues before the customer hangs up. It has also resulted in a three-hour average response time when dispatching mobile technicians to remote customers. For customers, Link notes, this is unparalleled value, as it manifests in unprecedented uptime they experience in their own operations and jobsites.
The addition of Load King, Custom Truck’s manufacturing arm and sister company, boldly enhanced Custom Truck’s ability to furnish the equipment innovations it determines are opportunities based on their proximity to leading contractors and end-users. “This is why we brought the Load King brand on board,” he says. “We’ve now launched an array of products that mount on trucks, which are a part of their brand as well.” Load King is a trailer and equipment manufacturing subsidiary within the Custom Truck One Source brand.
“We have formed strategic alliances with very large companies, including Load King and Tornado Global Hydrovac,” Link explains. “Since forming this strategic alliance, we’ve become the No. 1 distributor of the products we represent.”
In addition, Custom Truck One Source has invested in a few locations across the United States in the past two years. They include a 40,000-square-foot manufacturing facility in Sedalia, Mo., to manufacture the company’s recently launched new dump truck bodies.
“We’re also developing an 80-acre site here in Kansas City and adding 130,000 square feet of production space,” Link says. “In 2017, we opened a new location in Houston, which is dedicated to rental service work along with boom truck installation and boom truck service.”
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