From Local Branch to National Fleet: Service Support That Scales

Fleet managers with multistate operations often look for ways to streamline equipment service and keep projects moving without interruption. Coordinating upkeep across regions can be complex, but the right partner makes it simple.

Custom Truck One Source is a single-source provider that combines local expertise with national reach. With over 40 U.S. locations, we deliver consistent equipment service support to maximize uptime wherever your crews are working.

Local Branch Expertise You Can Rely On

Our foundation is built on local branches staffed by highly skilled technicians who understand the needs of various markets. Each team executes specialized services, including crane service and aerial lift support. They apply knowledge and offer expert guidance that reflects your industry’s demands.

Custom Truck One Source locations include:

• Kansas City, MO: This is our headquarters and primary manufacturing and remanufacturing hub. It also has a dedicated Rail Division, highlighting its specialty in servicing hi-rail equipment and supporting the railway industry.
• Bakersfield, CA: Our branches in this region support the local oil and gas industry and the utility sector. They also offer critical California OSHA, DOT, and BIT inspections, as well as dielectric testing.
• Forest, VA: This facility is a leading aerial lift truck assembler for the forestry industry and can upfit all Class 7 chassis. Popular equipment from this branch includes forestry trucks and chip trucks.

Our company’s presence is also growing. In 2025, we opened new facilities in Portland, Oregon, and Orlando, Florida. Our Portland facility has 12,000 square feet of space and six service bays, while our Orlando facility is 20,000 square feet with 11 service bays. These expansions reflect our commitment to strengthening local support and fleet maintenance nationwide.

Regional Relationships and Nationwide Network Power

Custom Truck One Source customers enjoy the personal relationship of a local branch and the resources of a national provider. Each branch is connected through our wide network of locations, giving you confidence that your fleet will receive consistent service anywhere you need it.

Key advantages of our integrated approach include:

• Responsive field repairs that help keep your projects on schedule.
• Standardized compliance procedures that simplify record-keeping and audits.
• Aligned service practices that support reliable fleet performance everywhere.

You can call a local branch and speak to specialists familiar with your equipment, while connecting to a nationwide network of parts, expertise and mobile support. We also have a 24/7 proprietary service call-in center (CINC) to deliver nationwide access to local service.

With our unified approach, your business can enjoy streamlined, dependable service across multiple states.

On-Site and Mobile Service Support

Keeping equipment operational on remote or time-sensitive projects is essential. Our mobile service trucks and field technicians bring expertise directly to your jobsites, reducing downtime and keeping crews productive. By minimizing the need to transport equipment to a shop, our mobile service helps your fleet stay ready for the work ahead.

Parts, Repairs & Fleet Management Tools

Support from Custom Truck One Source extends beyond service. Our customers benefit from complete fleet management solutions. To keep equipment running and budgets aligned, we provide:

Equipment and Parts

Equipment sales and rentals are integrated into our service model, giving you access to the right tools for your market. With a single-source provider, you can buy new and used equipment at competitive prices or rent well-maintained equipment to keep your projects going. Our equipment portfolio includes a wide selection of diggers, reliable dump truck solutions, and high-performance service body options, supported by nationwide service.

Furthermore, our locations supply various lineman tools and maintain a broad inventory of parts to reduce wait times and keep repairs moving quickly. This level of preparedness and availability regarding parts and equipment allows us to offer resources beyond the initial purchase.

Asset Management

As your trusted partner, you can utilize the CTOS customer portal to track and manage fleet assets. The system’s tools provide visibility into equipment performance, usage, maintenance schedules, telematics, and various reports to support smarter operational decisions. With these insights, you can optimize your fleet for immediate productivity and long-term value.

Financing Programs

Custom Truck One Source offers flexible financing and leasing options to support fleet expansions and align budgets with operational needs. Our financing programs accommodate short-term projects and long-term fleet strategies. By tailoring financial solutions to your business goals, we empower you to adapt to changing industry and client demands.

Get Dependable Fleet Support Nationwide From Custom Truck One Source

Custom Truck One Source pairs the strength of national resources with the trusted expertise of local service. Our holistic and coordinated approach to equipment service support empowers your fleet nationwide.

Find your nearest Custom Truck One Source location and schedule your fleet’s equipment service today. You can also contact our fleet management team to leverage our nationwide support network and simplify your multistate operations.